Let’s get you unstuck.
Thumbs is in invite-only early access. For access, setup or a problem with the app, contact us by email.
Contact ThumbsTell us where you got stuck.
Include your iPhone model, iOS version, Thumbs version and build number, and what you were trying to do. A screenshot and a short description of what happened help us reproduce the problem.
Keep access tokens, passwords, provider credentials and private project content out of your report.
Start with these checks.
Your paired computer needs to be online. A cloud computer can rest while idle; give it time to wake. Check that you have signed in to the agent you selected and that your provider account has available usage.
If the app loses connection, reconnect before resending a task. Check the conversation first so the same work is not submitted twice.
Hosting, billing and account access.
Your AI subscription and computer hosting are separate services. Check the terms supplied with your invitation. Contact support about an invite-provisioned computer or its billing before deleting any files or closing an account.